Terms and conditions

Updated: October 2026

§ 1 Scope and subject of the contract

These terms apply to services of A. Bayer Handels GmbH, particularly vehicle cleaning, care, detailing and other vehicle services offered by Parknwash. The type and scope of the agreed service follow from the specific order and the agreement with the customer. Services, packages and prices shown on the website are for information about the offer.

§ 2 Appointments and placing an order

Appointments can be arranged in person, by telephone or through the website’s online booking service. Online appointments are arranged through the external service Calendly. Arranging an appointment alone does not constitute a binding order for a specific vehicle service. A binding order is agreed after the vehicle has been inspected and the precise scope of work and price have been discussed. Choosing a package or service during booking helps prepare for the appointment.

§ 3 Missed and cancelled appointments

If an agreed appointment cannot be attended, it must be cancelled at least two working days in advance. For this provision, Monday to Saturday are working days. If cancellation is late, A. Bayer Handels GmbH may charge a loss-of-earnings amount of EUR 80. The customer may show that no loss, or a substantially lower loss, occurred. If an appointment cannot be kept because of force majeure or official orders, this does not generally give rise to performance or damages claims arising from the prevented appointment.

§ 4 Prices

Prices marked as “from” prices or starting prices are indicative. The final price may depend in particular on vehicle size or class, condition, degree of soiling, actual work needed and agreed additional services. The specific scope and final price are agreed after inspecting the vehicle and before work starts.

§ 5 Payment

Payment is made using the payment methods offered at the location. These include cash, card payment and the DKV Card. Other payment arrangements may be agreed individually.

§ 6 Complaints and rework

Complaints should be raised with A. Bayer Handels GmbH promptly after the issue is discovered so that it can be examined. For justified complaints, A. Bayer Handels GmbH has the right to carry out rework twice. If both attempts fail, an appropriate price reduction is granted where the legal requirements are met. Heavily soiled or previously damaged interiors may need suitable cleaning agents. Where these present particular risks to material or colour, the customer is informed before the work is carried out.

§ 7 Wheel repairs

Cosmetic wheel repairs are for visual restoration. Technical properties or damage, in particular runout or radial deformation, are not automatically examined or repaired during purely cosmetic treatment. If there are indications of technical wheel damage, an appropriate technical examination is required before purely cosmetic work.

§ 8 Vehicle condition and particular risks

The vehicle’s condition may be recorded and discussed with the customer before work starts. Existing visible damage and relevant risks are considered before the work. Results of cleaning, care, polishing or detailing may depend on the vehicle’s condition, materials and prior damage. If the vehicle’s condition does not permit a desired measure to be used safely or with a reasonable prospect of success, this is discussed with the customer first.

§ 9 Vouchers

Parknwash offers vouchers for selected cleaning packages. A voucher applies to the package shown on it. An additional charge may apply on redemption depending on vehicle size or class; any such charge is paid on site. Vouchers can be redeemed at Parknwash locations using the voucher code. No further, unconfirmed voucher terms are stated.

§ 10 Collection and return service

If collection and return of the vehicle is agreed, the specific terms are set during appointment or order discussions. The general description on the website does not entitle a customer to a particular radius, pickup time or free service.

§ 11 Liability

The following reflects the substance of Section 6 of the existing Parknwash terms:

(a) A. Bayer Handels GmbH assumes full liability for damage caused by its gross negligence or intent while working on a vehicle. It does not accept liability for loss of valuables of any kind.

(b) It does not accept liability for pre-existing vehicle damage that is enlarged by the detailing work. Before starting, employees draw the customer’s attention to visible, existing damage.

(c) It does not guarantee the success of work where the vehicle’s prior condition already casts doubt on the result; the customer is informed beforehand. It does not accept liability for stains that may appear after interior care or seat cleaning.

(d) Engine-bay and engine washing are performed only on vehicles with sound electrical sealing. A. Bayer Handels GmbH does not accept liability for failures; by ordering such work, the customer confirms that electrical sealing in the engine bay is sound.

(e) It does not accept liability for damage from hail, storm, earthquake, flood, fire, mains water, or theft of the vehicle or its contents.

§ 12 Order confirmation and individual agreements

The binding scope of work may be documented in an order confirmation or corresponding agreement. Individual arrangements for a specific order take precedence over the general provisions where legally permissible. Otherwise, these terms apply.